Privacy Policy
Effective date: 25 March 2026 · Last updated: 25 March 2026
Akordans (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform at akordans.com.
1. Who We Are
Akordans is an online dispute resolution and contract services platform. For GDPR purposes, Akordans is the data controller for personal data processed through our platform.
Contact: privacy@akordans.com
2. What Data We Collect
- Identity data: name, email address, phone number, postal address, government ID number (for formal mediation disputes)
- Dispute data: dispute descriptions, evidence documents, statements, contract drafts
- Usage data: login times, pages visited, actions taken on the platform
- Payment data: processed by Stripe — we do not store card details
- Communications: emails sent through the platform, AI advisor conversations
3. How We Use Your Data
- To provide mediation and contract services
- To send dispute notifications and updates
- To comply with legal obligations
- To improve our platform (anonymised analytics only)
- We never sell your data to third parties
- We never use your dispute data to train AI models
4. Legal Basis for Processing
- Contract performance: processing necessary to deliver our services
- Legal obligation: retaining dispute records for compliance
- Legitimate interests: platform security and fraud prevention
- Consent: marketing communications (you can withdraw at any time)
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Active account data | While your account is active |
| Dispute records (anonymised) | 7 years for legal compliance |
| Personal identifying data | Deleted within 30 days of deletion request |
| Payment records | 7 years (tax law requirement) |
6. Your Rights
Under GDPR you have the right to: access your data, correct inaccurate data, request deletion, data portability, restrict processing, and object to processing.
Exercise these rights from your Profile Settings or by contacting privacy@akordans.com.
7. Data Transfers
Data is stored on EU servers. Where third-party processors are based outside the EU, we ensure adequate safeguards are in place through Standard Contractual Clauses.
8. Third-Party Processors
| Processor | Purpose | Location |
|---|---|---|
| Anthropic (Claude AI) | AI dispute processing | USA (SCCs in place) |
| Stripe | Payment processing | USA (SCCs in place) |
| Resend | Email delivery | USA (SCCs in place) |
| Hetzner | Server infrastructure | EU |
No training on your data is permitted under our agreements with these processors.
9. Cookies
See our Cookie Policy for full details.
10. Changes to This Policy
We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance.
Questions? Contact privacy@akordans.com
Attorney-Client Privilege & Legal Advice
Akordans is NOT a law firm and does not provide legal advice.
Communications between you and Akordans — including conversations with our AI assistant and any written submissions within a dispute — are NOT protected by attorney-client privilege (or solicitor-client privilege) in most EU jurisdictions. Attorney-client privilege attaches only to communications with a qualified lawyer acting in a professional legal capacity.
Akordans treats all communications as confidential under our platform terms and applicable data protection law (GDPR). Mediation communications are additionally protected by the confidentiality obligations of EU Mediation Directive 2008/52/EC — meaning neither party may use statements made during mediation as evidence in court proceedings. However, these protections are distinct from, and weaker than, legal professional privilege.
For adversarial litigation, enforcement proceedings, or situations where you may need to rely on privilege, we strongly recommend obtaining independent advice from a qualified lawyer before using the Akordans platform. See our Terms of Service for the full scope of our services.
When to seek independent legal counsel
- Before initiating or responding to formal legal proceedings (court claim, arbitration)
- If you are a business facing a claim above your risk tolerance
- If criminal liability may be involved in any aspect of the dispute
- If you need advice that will be protected by privilege for use in subsequent litigation