Privacy Policy
Effective date: 25 March 2026 · Last updated: 25 March 2026
Akordans (“Parley”, “we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform at akordans.com.
1. Who We Are
Akordans is an online dispute resolution and contract services platform. For GDPR purposes, Akordans is the data controller for personal data processed through our platform.
Contact: privacy@akordans.com
2. What Data We Collect
- Identity data: name, email address, phone number, postal address, government ID number (for formal mediation cases)
- Case data: dispute descriptions, evidence documents, statements, contract drafts
- Usage data: login times, pages visited, actions taken on the platform
- Payment data: processed by Stripe — we do not store card details
- Communications: emails sent through the platform, AI advisor conversations
3. How We Use Your Data
- To provide mediation and contract services
- To send case notifications and updates
- To comply with legal obligations
- To improve our platform (anonymised analytics only)
- We never sell your data to third parties
- We never use your case data to train AI models
4. Legal Basis for Processing
- Contract performance: processing necessary to deliver our services
- Legal obligation: retaining case records for compliance
- Legitimate interests: platform security and fraud prevention
- Consent: marketing communications (you can withdraw at any time)
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Active account data | While your account is active |
| Case records (anonymised) | 7 years for legal compliance |
| Personal identifying data | Deleted within 30 days of deletion request |
| Payment records | 7 years (tax law requirement) |
6. Your Rights
Under GDPR you have the right to: access your data, correct inaccurate data, request deletion, data portability, restrict processing, and object to processing.
Exercise these rights from your Profile Settings or by contacting privacy@akordans.com.
7. Data Transfers
Data is stored on EU servers. Where third-party processors are based outside the EU, we ensure adequate safeguards are in place through Standard Contractual Clauses.
8. Third-Party Processors
| Processor | Purpose | Location |
|---|---|---|
| Anthropic (Claude AI) | AI case processing | USA (SCCs in place) |
| Stripe | Payment processing | USA (SCCs in place) |
| Resend | Email delivery | USA (SCCs in place) |
| Hetzner | Server infrastructure | EU |
No training on your data is permitted under our agreements with these processors.
9. Cookies
See our Cookie Policy for full details.
10. Changes to This Policy
We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance.
Questions? Contact privacy@akordans.com