Alternative Dispute Resolution
for Every EU Member State
Akordans implements the full ADR framework under Directive 2025/2647, giving businesses and consumers a fast, affordable, legally binding alternative to cross-border litigation.
Background
What is ADR — and why does it matter?
Alternative Dispute Resolution (ADR) is any process that resolves a legal dispute outside the traditional court system. Under EU Directive 2013/11/EU (amended by 2025/2647), consumers have the right to submit disputes with traders to a certified ADR entity — at low or no cost.
Traditional courts are slow, expensive, and jurisdictionally complex for cross-border disputes. A French consumer disputing a €300 purchase from a German retailer would face months of proceedings in the wrong language, at a cost that dwarfs the claim itself.
Akordans resolves the same dispute in 24 hours, in both parties' languages, starting with a free evaluation — with enforceable outcomes available across all 27 Member States.
Directive 2025/2647 compliant
Akordans is certified under the updated EU ADR Directive, replacing 2013/11/EU for digital-first resolution.
Faster than any court
Tier 1 cases resolve in 24 hours. Tier 3 mediated accords complete in 5 business days.
Legally binding outcomes
Executory Accords carry the same enforcement weight as court-approved settlements under Art. 6 of the Directive.
All 27 Member States
One platform, one process, valid across the entire European Union — no jurisdiction shopping.
Comparison
Akordans vs traditional dispute resolution
| Aspect | Traditional Court | Generic Arbitration | Akordans |
|---|---|---|---|
| Cost | Thousands to tens of thousands € | €500 – €5,000+ in fees | Free evaluation, from €29 |
| Speed | 12 – 36 months average | 3 – 18 months | 24 hours – 14 days |
| Legal Weight | Binding judgment, enforceable EU-wide | Binding award under New York Convention | Voluntary Settlement (Tier 1/2) or Executory Accord (Tier 3) enforceable under ADR Directive |
| Jurisdiction | Complex cross-border rules (Brussels I) | Seat-dependent, may require local enforcement | All 27 EU Member States under Directive 2013/11/EU |
| AI Assistance | None | Rarely available | Evidence analysis, settlement ranging, AI Act–compliant |
Coverage
All 27 EU Member States
Akordans operates in every EU Member State under the ADR Directive. Outcomes are automatically recognised and enforceable EU-wide.
Ready to file a cross-border case?
Start your case in minutes. No lawyers required for Tier 1 and Tier 2.