Alternative Dispute Resolution
for Every EU Member State
Akordans implements the full ADR framework under Directive 2025/2647, giving businesses and consumers a fast, affordable, legally binding alternative to cross-border litigation.
Background
What is ADR — and why does it matter?
Alternative Dispute Resolution (ADR) is any process that resolves a legal dispute outside the traditional court system. Under EU Directive 2013/11/EU (amended by 2025/2647), consumers have the right to submit disputes with traders to a certified ADR entity — at low or no cost.
Traditional courts are slow, expensive, and jurisdictionally complex for cross-border disputes. A French consumer disputing a €300 purchase from a German retailer would face months of proceedings in the wrong language, at a cost that dwarfs the claim itself.
Akordans resolves the same dispute in 24 hours, in both parties' languages, starting with a free evaluation — with enforceable outcomes available across all 27 Member States.
Directive 2025/2647 compliant
Akordans is certified under the updated EU ADR Directive, replacing 2013/11/EU for digital-first resolution.
Faster than any court
Tier 1 cases resolve in 24 hours. Tier 3 mediated accords complete in 5 business days.
Legally binding outcomes
Executory Accords carry the same enforcement weight as court-approved settlements under Art. 6 of the Directive.
All 27 Member States
One platform, one process, valid across the entire European Union — no jurisdiction shopping.
Comparison
Akordans vs traditional dispute resolution
| Aspect | Traditional Court | Generic Arbitration | Akordans |
|---|---|---|---|
| Cost | Thousands to tens of thousands € | €500 – €5,000+ in fees | Free evaluation, from €29 |
| Speed | 12 – 36 months average | 3 – 18 months | 24 hours – 14 days |
| Legal Weight | Binding judgment, enforceable EU-wide | Binding award under the New York Convention | Voluntary Settlement (Tier 1/2) or Executory Accord (Tier 3) enforceable under ADR Directive |
| Jurisdiction | Complex cross-border rules (Brussels I) | Seat-dependent, may require local enforcement | All 27 EU Member States under Directive 2013/11/EU |
| AI Assistance | None | Rarely available | Evidence analysis, settlement ranging, AI Act–compliant |
Read the underlying instruments in detail: the EU Mediation Directive, the New York Convention (172 contracting states in 2026), and the Singapore Convention on Mediation.
Coverage
All 27 EU Member States
Akordans operates in every EU Member State under the ADR Directive. Outcomes are automatically recognised and enforceable EU-wide.
Ready to file a cross-border case?
Start your case in minutes. No lawyers required for Tier 1 and Tier 2.