Radical Transparency —
Our AI Obligations
We believe you have the right to know exactly how AI is used in your case, what data we hold, who reviews it, and how long we keep it.
Regulatory compliance
AI Transparency Statement
Which AI model does Akordans use?
Akordans uses Claude by Anthropic (claude-sonnet-4-6 and claude-opus-4-6 depending on tier). We do not use GPT, Gemini, or any open-source model. Anthropic's models are subject to their published Responsible Scaling Policy.
What data is sent to the AI?
For evidence analysis: your uploaded documents, your written case statement, and the respondent's reply. Names and contact details are pseudonymised before processing. Payment data and authentication credentials are never sent to the AI.
Retention policy
AI inference logs (model, prompt version, token counts, output summaries) are retained for 3 years per EU AI Act Art. 12(1). Your case documents are retained for 12 months after case closure, then permanently deleted. You may request earlier deletion under GDPR Art. 17, subject to legal hold exceptions.
Human-in-the-Loop Guarantee
Akordans is classified as a HIGH risk AI system under EU AI Act Annex III. This means human oversight is not optional — it is a legal requirement.
Our guarantee
- Every AI audit report (Tier 2) is reviewed by a qualified paralegal before delivery.
- Every Tier 3 case is assigned a certified EU mediator who reviews all AI outputs.
- The mediator's notes are attached to the audit report and visible to both parties.
- Either party may request a human-only review at any time — no questions asked.
See the full mediator review process on our Products page →
Identity Verification — eIDAS
Tier 3 cases result in an Executory Accord — a legally binding settlement enforceable across all 27 EU Member States. For this to be valid, both parties must be positively identified.
Akordans uses eIDAS Qualified Electronic Identification for Tier 3 signatories. This involves a one-time ID check (government-issued ID document + liveness check) performed by our KYC partner.
What is collected
Full legal name, date of birth, country of nationality, document number. No biometric data is stored by Akordans.
When it happens
ID verification is triggered only when both parties agree to proceed to Tier 3 and before signing the Executory Accord.
When it is deleted
ID verification records are deleted 30 days after case closure, unless required by applicable law or ongoing legal hold.
FAQ
Frequently asked questions
Our AI's legal knowledge
Akordans is powered by Claude, one of the world's most capable AI systems, developed by Anthropic. Claude has comprehensive knowledge of commercial law, contract principles, international regulations, and mediation practice — built from extensive training on legal texts, regulatory frameworks, case law, and professional mediation literature.
When you submit a case or contract to Akordans, the AI does not look up a simple FAQ. It applies its understanding of the specific legal frameworks that govern your situation — identifying applicable national laws, EU directives, international conventions, and sector-specific regulations automatically.
This is the same depth of regulatory research that a specialist law firm would conduct before advising a client. The difference is that Akordans does it instantly, and includes it in the price of every product.
Akordans' AI also understands the principles of fair mediation and context-aware negotiation — how to identify common ground, how to frame proposals that both parties can accept, and how to distinguish genuine legal disputes from misunderstandings that can be resolved through clear communication.
All AI outputs in consequential decisions — mediation resolutions, case assessments — are reviewed by a member of the Akordans team before being delivered to users. AI knowledge combined with human oversight is how Akordans delivers both scale and quality.
Start with confidence
Every case is handled with full transparency, human oversight, and EU regulatory compliance.
Start a Case